FAQ

Orders

How long does delivery take?
3–7 business days to the UK and Netherlands, shipped from our EU warehouse. You'll get a tracking link by email.

Can I change or cancel my order?
Yes — within 12 hours of placing it. Email support@runwithpaw.com with your order number.

Products

What size dog does the running leash fit?
Dogs from 10 kg to 60 kg — from Beagles to German Shepherds. The waist belt adjusts from 70 to 120 cm.

Is it suitable for strong pullers?
Yes. The shock-absorbing bungee softens pulls, and the waist position gives you more stability than a handheld leash.

Payments

Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and iDEAL (Netherlands).

Is checkout secure?
Yes — payments are processed by Shopify Payments with full SSL encryption. We never see or store your card details.

Returns

What is your return policy?
14 days, no questions asked. See our Shipping & Returns page for details.